Privacy Policy
Your privacy matters to us. This policy explains how serenolixa collects, uses, and protects your personal information when you use our financial technology platform and services.
Last Updated: March 15, 2025
1. Information We Collect
When you use serenolixa's financial technology tools and platform, we collect various types of information to provide you with personalized services and maintain the security of your account. This information helps us deliver the financial insights and tools you need while ensuring compliance with Canadian financial regulations.
Personal Information
Usage Data
We automatically collect information about how you interact with our platform, including pages visited, features used, time spent on different sections, and your navigation patterns. This data helps us improve our services and provide you with relevant financial insights.
2. How We Use Your Information
serenolixa uses your personal information for specific purposes related to providing financial technology services, maintaining account security, and improving your overall experience with our platform.
Primary Uses
3. Information Sharing and Disclosure
serenolixa maintains strict controls over how your personal information is shared. We only disclose your information in specific circumstances and never sell your personal data to third parties for marketing purposes.
| Recipient Type | Information Shared | Purpose |
|---|---|---|
| Service Providers | Contact details, usage data | Technical support and platform maintenance |
| Financial Institutions | Account information, transaction data | Processing payments and account verification |
| Regulatory Bodies | Transaction records, compliance data | Meeting Canadian financial reporting requirements |
| Legal Authorities | Relevant account information | Responding to legal requests and court orders |
4. Your Privacy Rights
Under Canadian privacy legislation, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have specific rights regarding your personal information. serenolixa is committed to honoring these rights and providing you with control over your data.
Important Notice
You have the right to access, correct, or delete your personal information at any time. You can also request details about how your information is being used or shared with third parties.
Your Rights Include
To exercise any of these rights, contact our privacy team using the information provided at the bottom of this policy. We will respond to your request within 30 days and may require identity verification before processing certain requests.
5. Data Security and Protection
serenolixa employs comprehensive security measures to protect your personal and financial information from unauthorized access, disclosure, or misuse. Our security practices meet industry standards for financial technology platforms operating in Canada.
Security Measures
We use bank-grade encryption (AES-256) for data transmission and storage, multi-factor authentication for account access, regular security audits and penetration testing, employee background checks and privacy training, and secure data centers with 24/7 monitoring and restricted physical access.
While we implement robust security measures, no system is completely secure. We encourage you to use strong passwords, enable two-factor authentication, and monitor your account regularly for unauthorized activity.
6. Data Retention and Deletion
serenolixa retains your personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes. Our retention periods vary based on the type of information and applicable regulatory requirements.
Retention Periods
When we delete your information, we use secure deletion methods to ensure data cannot be recovered. Some information may be retained in backup systems for up to 90 additional days before permanent removal.
7. Cookies and Tracking Technologies
serenolixa uses cookies and similar technologies to enhance your experience on our platform, remember your preferences, and analyze how our services are used. You can control cookie settings through your browser, though disabling certain cookies may limit platform functionality.
Types of Cookies We Use
8. International Data Transfers
Your personal information is primarily stored and processed in Canada. In some cases, we may transfer data to trusted service providers located outside Canada, including the United States, for technical support or data processing services. These transfers comply with Canadian privacy laws and include appropriate safeguards.
Cross-Border Transfers
When we transfer data internationally, we ensure adequate protection through contractual agreements, certification programs, or other approved mechanisms that maintain the security and privacy of your information.
9. Changes to This Privacy Policy
serenolixa may update this privacy policy periodically to reflect changes in our services, legal requirements, or privacy practices. We will notify you of significant changes through email or platform notifications at least 30 days before they take effect.
Minor updates that don't materially affect your rights or how we handle your information may be made without advance notice. We recommend reviewing this policy regularly to stay informed about our privacy practices.
10. Children's Privacy
serenolixa's services are designed for adults and we do not knowingly collect personal information from individuals under 18 years of age. If you are under 18, please do not use our platform or provide any personal information. If we discover that we have collected information from a minor, we will delete it promptly.
Contact Information
If you have questions about this privacy policy or how we handle your personal information, please contact our Privacy Officer:
serenolixa Privacy Team
1730 Broadway St Suite 16
Port Coquitlam, BC V3C 2M8, Canada
Email: privacy@serenolixa.com
Phone: +1 (403) 378-4493
We respond to privacy inquiries within 5 business days and aim to resolve all concerns promptly and professionally.